Terms & Conditions

 

1. Seller identity and scope

These Terms & Conditions (“Terms”) apply to purchases and use of [WEBSITE URL] and the products/services offered by [CREATOR / LEGAL BUSINESS NAME], trading as [TRADING NAME], of [BUSINESS ADDRESS] (“we”, “us” or “our”). Contact: [CUSTOMER SUPPORT EMAIL]. The creator/business named here is the seller and contracting party unless the checkout expressly states otherwise. Nothing in these Terms limits rights that cannot lawfully be excluded.

2. Products and what is included

We offer [DESCRIBE COURSE, DIGITAL CONTENT, MEMBERSHIP, COACHING, LIVE SERVICE OR OTHER OFFER]. The product page and checkout describe the main features, included items, prerequisites, delivery method and access period. Included live sessions, community access, support, updates, downloads or bonuses: [DETAILS]. Keep the Terms, sales page and checkout consistent.

3. Eligibility and accounts

You must be legally able to enter into a contract under the law applicable to you. If an account is required, provide accurate information and keep login credentials secure. Do not share access or allow unauthorised use except where expressly permitted. Notify us if you suspect unauthorised access. [Add age/parental-consent rules if minors may use the offer.]

4. Orders and contract formation

Before ordering, review the product description, total price, payment details and these Terms. Your order is an offer to purchase. The contract is formed when [DESCRIBE ACTUAL CONFIRMATION STEP, e.g. order confirmation email or access provision], subject to applicable law. We will provide confirmation and required contract information in a durable form where required.

5. Prices, taxes and payment

Prices are displayed in [CURRENCY] and are [INCLUSIVE/EXCLUSIVE] of applicable taxes, as stated at checkout. The total price and additional charges will be shown before ordering where required. Payment is processed through [PAYMENT PROVIDER(S)]. We do not directly collect or store full card details unless this is specifically true and verified. Payment-provider terms and privacy notices may also apply.

For instalments, trials, memberships, subscriptions or recurring charges, state the amount, frequency, duration, renewal terms, cancellation method and consequences of missed payments: [DETAILS / NOT APPLICABLE]. Do not imply automatic renewal unless clearly disclosed and accepted as required.

6. Delivery and access

After successful purchase, access is provided through [KAJABI ACCOUNT / EMAIL / OTHER METHOD] within [TIMEFRAME]. Access lasts for [DEFINED PERIOD / WHILE MEMBERSHIP IS ACTIVE / OTHER CLEAR RULE]. Technical requirements are [REQUIREMENTS]. For access issues, contact [SUPPORT EMAIL]. Describe support hours, maintenance and any limitations accurately.

7. Cancellation, withdrawal and refunds

Your cancellation, withdrawal and refund rights depend on the product and applicable law. Any voluntary refund policy in addition to statutory rights is: [ELIGIBILITY, DEADLINE, PROCESS AND REFUND METHOD, OR LINK]. A voluntary policy does not replace or restrict mandatory rights. For consumers with distance-contract withdrawal rights, state the applicable period, method and exceptions before purchase. For immediate digital-content supply, any required express request, acknowledgement, consent or confirmation must be obtained and recorded through a legally reviewed checkout flow. Do not assume that immediate access or a blanket “no refunds” statement removes statutory rights.

To request cancellation or a refund, contact [CUSTOMER SUPPORT EMAIL] with your order details. Where a statutory model withdrawal form or specific cancellation instructions are required, provide them here or through [LINK / ATTACHMENT].

8. Digital content and service conformity

We will provide the digital content or service as described and meet mandatory conformity, quality, update and remedy obligations that apply under consumer law. If you believe a product is not as described, inaccessible or has a technical issue, contact [SUPPORT EMAIL]. Nothing in these Terms excludes statutory rights or remedies that cannot lawfully be excluded.

9. Acceptable use

You agree not to use the website or products unlawfully; interfere with the site or other users; bypass access controls; upload malicious code; harass participants; or copy, distribute, resell or publicly share paid materials except as permitted by law or expressly authorised. If a community or live component is included, follow its additional rules: [LINK / RULES]. Any suspension or termination process must comply with applicable law and statutory rights.

10. Intellectual property

Unless stated otherwise, course materials, videos, text, graphics, branding, downloads and other content are owned by or licensed to [CREATOR / LEGAL BUSINESS NAME]. Your purchase grants you a [PERSONAL / NON-TRANSFERABLE / OTHER APPROVED] licence to access and use the materials for [PURPOSE / PERIOD]; it does not transfer ownership. Do not reproduce, distribute, resell or publicly share materials except where permitted by law or with written permission. Identify third-party materials and licence exceptions: [DETAILS].

11. Disclaimers and results

The product provides [EDUCATIONAL / INFORMATIONAL / OTHER] content. Examples and outcomes depend on individual circumstances and effort; no specific result is guaranteed unless expressly promised in writing. Include only accurate, product-specific disclaimers. This section does not exclude mandatory consumer guarantees or liability that cannot lawfully be excluded.

12. Liability

Any limitation or exclusion of liability must be reasonable, clearly stated and legally reviewed for the relevant jurisdiction. Nothing in these Terms excludes or limits liability where doing so is unlawful, including non-excludable consumer rights or liability.

13. Complaints and support

For questions, technical problems or complaints, contact [CUSTOMER SUPPORT EMAIL] and include your order number and a description of the issue. Expected response time: [TIMEFRAME]. Add any legally required complaint, alternative dispute resolution or consumer-authority information for the creator’s jurisdiction and target markets: [DETAILS].

14. Governing law and disputes

These Terms are governed by the laws of [JURISDICTION], except where mandatory consumer-protection rules give you rights under another law. Disputes will be handled by competent courts or dispute-resolution mechanisms as determined by applicable law. Do not use this clause to deprive consumers of mandatory protections.

15. Changes to the Terms

We may update these Terms to reflect changes to our services, business or legal requirements. We will update the “Last updated” date and provide notice or obtain acceptance where required. Changes to an existing purchase will not remove accrued rights or apply retroactively where unlawful.

16. Privacy and cookies

Our handling of personal data is explained in our Privacy Policy: [PRIVACY POLICY URL]. Where applicable, cookie preferences can be managed through [COOKIE SETTINGS LINK]. Marketing choices and unsubscribe options are described in the Privacy Policy and provided in relevant forms/messages.

17. Severability and entire agreement

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. These Terms, together with order details and any clearly incorporated product-specific terms, form the agreement for the relevant purchase, subject to mandatory law.

18. Contact

[CREATOR / LEGAL BUSINESS NAME]
[REGISTERED BUSINESS ADDRESS]
[BUSINESS REGISTRATION / VAT DETAILS IF REQUIRED]
Email: [CUSTOMER SUPPORT EMAIL]
Website: [WEBSITE URL]